If you are struggling to log into your account, it may be an issue with your password. If you do not have a password or have forgotten it, you can easily reset it by following these steps:
1.Request a Password Reset Link:
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- Click here to send a password reset link to your email.
2.Enter Your Email Address:
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- Upon clicking the link, you will be taken to a page where you need to enter the email address associated with your account:
3.Check Your Email:
- You will receive an email that looks like this:
- This email is valid for 24 hours. Make sure to complete the reset process as soon as possible. If you run out of time, request a new reset link. Please use the most recently received email, as previous links will be invalid.
4. Reset Your Password:
- Click the green 'RESET NOW' button in the email, which will take you to the password reset page:
Enter your new password, ensuring it meets the following criteria:
- A minimum of 8 characters.
- At least one lowercase letter.
- At least one uppercase letter.
- At least one number.
- At least one special character.
5. Update Your Password:
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- Type your new password in both boxes and click the green 'Update password' button.
- You will now be able to log in using your email address and newly set password.
If you suspect that the email address on your account is outdated and you're having trouble logging in, please contact the identi team at 03309 128077 for further assistance.
By following these steps, you can easily reset your password and regain access to your account. If you need any further help, our support team is ready to assist you.