We’re sorry to hear you want to leave identibase. However, we understand that there may be reasons for transferring your pet's information to another database.
Benefits of Staying with identibase: As an identialert or identifind member, you have the peace of mind knowing that all your pets can be managed under one account at no extra charge. This includes transferring pets from any other database to identibase.
Requesting a Transfer: If you still wish to transfer your pet to another database, please follow these steps:
1. Send Us an Email:
- Email us at admin@identibase.co.uk to request the transfer.
- Include the following information in your email:
- Your pet’s microchip number.
- Your pet’s name.
- The name of the database you wish to transfer to.
2. Processing the Transfer:
- Once we receive your request, we will contact your chosen database directly to initiate the transfer.
- The new database should then get in touch with you shortly after.
Important Note: The microchip can only be transferred to a different database if it is recorded in your keepership. Ensure that your contact information and pet details are up-to-date to facilitate a smooth transfer process.
If you have any questions or need further assistance, please contact our support team. We’re here to help you through every step of the process.