We are deeply sorry to hear that your pet has gone missing. To report your pet as missing, follow these steps:
- Log into Your Online Account: Please log into your account using your credentials.
- Access Your Pet's Profile: From your dashboard, select "My Pets" at the top of the page. Alternatively, click on your pet's name next to the 'See your offers and perks' button.
- Flag Your Pet as Missing: Once in your pet's profile, scroll down to the section displaying Basic Features. You will find a button labelled 'Tell us [Pet's Name] is missing'. Click on this button to flag your pet as missing.
- Basic Members: Flagging your pet as missing will place a missing flag on your account. This flag will be visible if your pet's microchip is scanned by any implanter. You also have the option to upgrade your account to our identialert service.
- identialert, identifind, or Premium Members: You have access to our 24/7 hotline, where you can speak with one of our Missing Pet Experts. The hotline number can be found at the bottom of the website after logging into your account. Additionally, you can flag your pet as missing or stolen and create a missing report via your online account.
As part of your identialert or identifind membership we will do following to help reunite you with your pet:
Update When Your Pet Comes Home: Lastly, please remember to inform us when your pet returns home safe and sound.
We understand the distress of having a missing pet and are here to support you through this challenging time. If you need any further assistance or have questions, please do not hesitate to reach out to us.