We're sorry to hear your pet has passed away. You can mark your pet deceased via your pet’s bio by logging into your online account.
Once on your dashboard, please click on your pet's name at the top of the screen, or you can click the blue 'My Pets' button at the top of the screen -
You will then be taken to your pet's bio, where you will have a list of Basic features at the bottom of the page -
Click '[Pet's name] has passed away' and this will ask you to confirm the change. Once confirmed, the database will automatically be updated.
If you would like to close your identibase account, please email us on admin@identibase.co.uk with your request and we can update our system accordingly.