Finding Your Pet's Microchip Number
If your pet is registered with Identibase, retrieving their microchip number is simple. Follow these steps:
- Log into Your Identibase Account: Visit the Identibase website and log into your account. Once logged in, navigate to the section where you can access your pet's information.
- Download Your Pet's Certificate: Look for the option to download your pet's certificate. This document contains your pet's microchip number along with other pertinent information.
To do this, please log into your account and select My Pets from the top of your dashboard, alternatively, you can click their name, which is next to the 'See your offers and perks' button -
Once in your pet's bio, scroll down the page to where the Basic Features are displayed, and you will see a button that says 'Download/print [Pet's name]'s certificate' -
This will download your pet's certificate as a PDF document which can be saved to your computer or printed, if necessary.
If you encounter any difficulties during this process, do not hesitate to contact our customer support for assistance.
Alternatively:
If you are unable to access your pet's microchip number through Identibase, you can reach out to your veterinarian for assistance. Here is what you can do:
- Contact Your Vet Practice: Contact your veterinarian's office and inquire if they have your pet's microchip number on record.
- Arrange a Visit: If your vet does not have the information readily available, schedule a visit to the practice. They can scan your pet to obtain the microchip number accurately.
By following these steps, you can ensure that you have access to your pet's microchip number, which is crucial for their identification and safety.